ISBNコード 9781931109086

Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to think and and Act/NEWROAD PUB/Katharine C. Giovanni

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コード番号	9781931109086
コードタイプ	ISBN
JANシンボル
商品名	Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to think and and Act/NEWROAD PUB/Katharine C. Giovanni
発売日	2009年
商品ジャンル	本・雑誌・コミック > 洋書 > BUSINESS ＆ SELF-CULTURE
コメント	Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today's competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service.
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