ISBNコード 9781550226300

Winning with the Customer from Hell: A Survival Guide/ECW PR/Shaun Belding

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コード番号	9781550226300
コードタイプ	ISBN
JANシンボル
商品名	Winning with the Customer from Hell: A Survival Guide/ECW PR/Shaun Belding
発売日	2004年
商品ジャンル	本・雑誌・コミック > 洋書 > BUSINESS ＆ SELF-CULTURE
コメント	Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.
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